These Terms of Service were last modified on August 5, 2024.

By using our services, you agree to the following terms and conditions. Please read them carefully before accessing or using our services.

Introduction

Swift Response International Group Limited provides medical, road rescue and security emergency response services designed to assist individuals in times of critical need. Our services are intended to provide prompt and professional assistance during emergencies. By using our services, you acknowledge that Swift Response is not a substitute for professional medical or security advice, and you should always consult with relevant professionals when necessary.

Eligibility

To use Swift Response’s emergency response services, you must be at least 18 years of age or have the consent of a parent or legal guardian and you must have paid the requisite subscription fees. By using our services, you represent and warrant that you meet these eligibility requirements. If you are accessing our services on behalf of an organization, you must have the authority to bind that organization to these Terms of Service.

Service Description

Swift Response offers emergency response services, including medical assistance, security support, and road rescue response, which can be accessed through our mobile application, website, or designated emergency contact channels. By requesting our services, you consent to our emergency response team responding to your location and providing the necessary assistance based on the information provided.

Service Limitations

While we strive to provide timely and accurate assistance, our services are subject to various limitations, including but not limited to:

1. Geographic Limitations: Swift Response’s services may not be available in all geographic areas. Service availability may be affected by local laws and regulations.
2. Communication Limitations: The effectiveness of our services relies on reliable communication networks. We are not responsible for any delays or disruptions in communication that may affect our ability to provide assistance.
3. Service Type Limitations: Swift Response provides emergency response services only and does not cover non-emergency situations or long-term medical care.
4. Service Provider Limitations: We may rely on third-party service providers, such as medical facilities or security agencies, to provide assistance. We are not liable for the actions or omissions of these service providers.
5. Acts Beyond Reasonable Control limitations: We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, pandemics, strikes, or government actions.

Emergency Response Fee

Swift Response’s emergency response services may be subject to fees, which will be communicated to you before requesting assistance. By using our services, you agree to pay the applicable fees as described.

User Responsibilities

When using Swift Response’s services, you agree to:

1. Provide Accurate Information: You must provide accurate and truthful information when requesting assistance. False or misleading information may hinder our ability to help effectively.
2. Comply with Laws: You agree to comply with all applicable laws and regulations while using our services.
3. Security and Privacy: You are responsible for maintaining the security of your account credentials and personal information. Please review our Privacy Policy for more information on how we handle your data.

Promotional SMS

By opting in to receive promotional SMS messages from Swift Response, you agree to the following terms:

1. Message Frequency: You may receive promotional SMS messages about our services, special offers, or updates. The frequency of these messages will vary.
2. Opt-Out: To stop receiving promotional SMS messages, reply “STOP” to the sender number. You may also opt out by contacting our customer support.
3. Message Charges: Standard message and data rates may apply from your carrier.
4. Privacy: Your mobile number will be treated in accordance with our Privacy Policy.
5. Modifications: We may modify these terms at any time. Any changes will be effective upon posting.

Disclaimer of Warranties

Swift Response provides the services on an “as-is” and “as-available” basis. To the fullest extent permitted by law, Swift Response disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Swift Response does not warrant that the services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Swift Response does not guarantee the availability, accuracy, or reliability of the services or any content provided through the services.

Limitation of Liability

To the maximum extent permitted by law, Swift Response International Group Limited and its officers, directors, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services, including but not limited to, any damages for loss of profits, goodwill, use, data, or other intangible losses, even if Swift Response has been advised of the possibility of such damages. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not Swift Response has been advised of the possibility of such damages. Swift Response is not responsible for any actions or omissions of third-party service providers or for any indirect damages caused by their actions or inactions.

Indemnification

You agree to indemnify, defend, and hold harmless Swift Response International Group Limited, its officers, directors, employees, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to your use of the services, your violation of these Terms of Service, or your infringement of any intellectual property or other rights of any person or entity. Swift Response reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with Swift Response in asserting any available defenses.

Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Swift Response International Group Limited or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Website without our express written permission.

Force Majeure

Swift Response shall not be liable for any failure or delay in performing its obligations under these Terms of Service due to circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, pandemics, war, civil disturbance, government action, or any other cause beyond its control.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms of Service or the use of the services shall first be attempted to be resolved through good-faith negotiation. If such efforts prove unsuccessful, the dispute shall be resolved by binding arbitration under the rules of Kenya. The decision of the arbitrator shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. By using our services, you agree to submit to the personal jurisdiction of the courts located in Kenya for any actions for which Swift Response retains the right to seek injunctive or other equitable relief.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and Swift Response regarding the use of the services. Any prior or contemporaneous written or oral agreements or understandings between you and Swift Response are hereby superseded and of no effect.

Modifications to Terms

Swift Response may modify these Terms of Service from time to time. Any changes will be effective immediately upon posting the updated Terms on our website or app. By continuing to use our services after such modifications, you agree to be bound by the updated Terms.

Termination

Swift Response reserves the right to suspend or terminate your access to our services at any time, with or without cause.

Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: info@swiftresponse.co.ke
Phone Number: +254 713 000 900

By using Swift Response Medical and Security Emergency Response services, you acknowledge and agree to these Terms of Service.